The U.S. automotive industry is struggling, and that means anyone in the automotive supply channel is likely struggling, as well. I recently spoke with distributors and manufacturers in the channel for an article on the impact they see down the line.
 
Mike Hamzey Jr., vice president and legal counsel for R.M. Wright Co. in Farmington Hills, MI, provided some advice when thinking about how to survive the crisis: Do what you have to do, but don’t alienate your customers. There will still be options when all is said and done; we’re not the only distributor in town.”
 
Keep the lines of communication open, not only internally but externally as well. Your customers are aware of economic conditions, and they’d prefer not to be surprised when you need to change terms of …