The author of this article, the 20-year owner and CEO of a fluid sealing distributor, talks about the rewards and challenges in transforming the culture of his company to one where the employees took ownership and went beyond their normal daily activities to do what is best for the company.

I once had the pleasure of hearing Retired General Arnold Schwarzkopf speak on the topic of leadership. To paraphrase, leadership is getting others to do what they would not ordinarily do, voluntarily. In an ownership culture, employees voluntarily do activities they would not normally be expected to perform.

In visiting hundreds of companies, I have observed wildly different corporate cultures. It doesn’t take long in a visit to sense a strict authoritarian …