Recently, United Stationers Inc. held a conference call to discuss its second quarter earnings. Though the earnings themselves are interesting -sales were up 9.7%, mostly on the strength of the ORS Nasco acquisition, what was more interesting was how the company is utilizing technology to address transportation costs and improve customer relations.
Sure, a lot of companies are utilizing route analysis software to improve delivery routes and reduce fuel usage. United Stationers is doing that as well. However, they’ve also worked with an outside firm to create a network of local and regional couriers to supplement deliveries already being handled by UPS or FedEx.
In particular, smaller orders or harder-to-deliver orders can be turned over to the courier network for …
How United Stationers Is Using Technology to Improve Customer Relations
Recently, United Stationers Inc. held a conference call to discuss its second quarter earnings. Though the earnings themselves are interesting -sales were up 9.7%, mostly on the strength of the ORS Nasco acquisition, what was more interesting was how the company is utilizing technology to address transportation costs and improve customer relations.
Sure, a lot of companies are utilizing route analysis software to improve delivery routes and reduce fuel usage. United Stationers is doing that as well. However, they’ve also worked with an outside firm to create a network of local and regional couriers to supplement deliveries already being handled by UPS or FedEx.
In particular, smaller orders or harder-to-deliver orders can be turned over to the courier network for …
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