MDM’s most-read blogs from the past month hit on recruiting, culture and customer service as main points of focus for our readers. Follow the links below to read more.

 

Finding Your ‘Why It Matters’ 
by: Elizabeth Galentine 

Taking the time for self-reflection can pay major dividends in the workplace. A recent W.I.S.E. Summit presentation by executive coach Jenn Chloupek explained how this life-steering concept determines where and why we subconsciously direct our energy, efforts and passion. Read More.

Convenience Will Deliver Sales and Loyalty 
by: David Gordon 

Consumer experiences are quickly carrying over into the buying expectations of B2B customers. This evolution has significant marketing and service implications for manufacturers and distributors, says Channel Marketing Group’s David Gordon. Read More.

What are College Seniors Looking for as They Enter the Distribution Field? 
by: Elizabeth Galentine 

A group of soon-to-be graduates from Texas A&M’s Industrial Distribution program opened up to attendees at PTDA’s recent conference. The students shared what they’re looking for in a job, what they would like to avoid and what will let them know if they’re making an impact for their future employer. Read More.

Creating a Culture of Excellence at Your Company 
by: Elizabeth Galentine 

Longtime Disney executive Dennis Snow shared lessons on how to grow leadership and employees in the service mindset at the recent Power Transmission Distributors Association Industry Summit. Distributors can start by determining what they want customers to say about their experience with their company. Read More.

6 Decision Criteria for Developing a Customer-Centric SKU Management Plan 
by: Robert Sabath 

Growth of SKUs coupled with expanding customer requirements and expectations can quickly outstrip a distributor’s capabilities. To address the challenge, play the role of a critical customer, focusing on availability, urgency, reliability, accuracy and individual SKU characteristics. Read More.