IEHA, a Division of ISSA, the worldwide cleaning industry association, has entered into a partnership with the W. Edwards Deming Institute.The agreement allows IEHA to share the institute’s Deming Philosophy and the Deming Leadership System with its members.

“We believe partnering with the Deming Institute is an important step in helping our members become ever more successful,” said IEHA Executive Director Michael Patterson. “IEHA wishes to bring Dr. Deming’s ‘Profound Knowledge’ philosophy to our members, which includes helping them adopt a total systems approach to facility care and maintenance among other initiatives.” 

According to Patterson, IEHA’s educational programs will work in tandem with the Deming Institute to help redefine customer expectations of quality while promoting measurable outcomes and high standards that, in turn, change the way the world views cleaning.