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Part 1 of this series showed the continued trend of distributors moving from the nascent stage (less than 5 percent of revenue) of e-commerce to the growth and maturity stages. The shift moving toward e-commerce maturity means the journey evolves as well. This article explores what is changing and what that could mean for your business.
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The pace of change in our economy today is unforgiving. That’s the message Ross Shafer presented at the annual convention of The Association for Hose and Accessories Distribution (NAHAD). For the better part of a decade or more, traditional distribution channels have continued to compress, re-fragment and get squeezed on profit margin while digital channels have grown stronger.
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Distributors are more focused on growing revenue from existing customers in 2017 than by any other means, but achieving this can seem daunting. This article outlines how a company can garner more wallet share from its current customers.
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The MDM Market Snapshot, based on data from MDM Analytics, includes market demand for Power Tools in the U.S., plus the top end users by 6-digit NAICS.
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The sixth annual MDM distribution e-commerce survey conducted with Real Results Marketing revealed several key trends.
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In the first quarter of 2016, MDM published a series of articles about the importance of “remodeling” your business. The series, the 2016 Distribution Remodel, outlined ways distributors could think and act differently about talent, technology, customers and markets. The timing of that series wasn’t accidental.
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Grainger is often recognized as a leader when it comes to distribution e-commerce, but the company recently recognized that its high list prices might be deterring potential customers from becoming buyers. MDM Editor Jenel Stelton-Holtmeier spoke with CEO D.G. Macpherson and Geoff Robertson, vice president, global digital business and innovation, at the 2017 Grainger Show in Orlando, FL, about the company’s strategy for addressing its e-commerce challenge.
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Done right, customer surveys can provide valuable insights into your customer base. Done wrong, they can alienate those customers and damage your company’s reputation for being easy to do business with. This article examines ways to ensure your surveys provide the best results.
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Modern Distribution Management's monthly Industrial Inflation Index measures a cross-section of industrial supplies.
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Modern Distribution Management's monthly Industrial Inflation Index measures a cross-section of industrial supplies.
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Today it is easier to monitor financial metrics with better technology tools, but you have to understand, commit and prioritize the key drivers for your company."You're better off slowing down and capturing expense dollars you're losing than flying too high, too fast."
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Sales and inventories data for wholesaler-distributors in June 2013.
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Social media is the "new" public relations. This excerpt from The B-to-B Online Marketing Toolkit by Bob DeStefano will help you build an effective social media strategy for your company.
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