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This jam-packed issue includes nine articles that span Ferguson’s diversification and private brand strategy; QXO’s acquisition plans; research on labor trends; Fastenal’s AI tools; and much more.

Market Insight Reports

Find a wealth of data and analysis extracted from the 2Q24 Baird-MDM Industrial Distribution Survey, including trending charts and figures for revenue and expectations, plus plenty of interesting commentary.
See our Premium M&A articles from April-June 2024, including Sonepar’s acquisition journey; how dealmaking impacts MDM’s Top Distributors feature; and the latest EBITDA trading multiples.
See our in-depth M&A articles from the first three months of 2024, including the Home Depot-SRS blockbuster; the acquisition strategy for Ferguson and Border States; and the latest EBITDA trading multiples.

Case Studies

This report examines Fastenal’s strategic pivots over the past ten years – digital, self-service, product mix, sales specialization and more – that have created one of the highest performing North American distributors as measured across most financial benchmarks.
Amazon Business is rapidly making headway in B2B distribution, but you wouldnt know it by the reaction of many distributors. While the retailpocalypse has been in full swing for a few years now, most distributors show little concern about its B2B equivalent what MDMs Ian Heller calls the wholesalepocalypse. This article reviews Amazons model, evolution in B2B distribution, and metrics to gauge the threat posed by Amazon to your business.

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  • MDM-Baird Distribution Survey: Storms Stunt Distributor Growth
  • Distributors Up Search Marketing Efforts
  • Amazon Business: The Burning E-Platform
With as much disruption in business in 2018, its easy to lose perspective on an important fact, supported by data: industrial distribution is in a good spot from many different angles. Im not sugar-coating the challenges, but this is a great year in an unprecedented business cycle. Lets celebrate and get back to work!

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  • MDM-Baird Distribution Survey: Storms Stunt Distributor Growth
  • Distributors Up Search Marketing Efforts
  • Amazon Business: The Burning E-Platform
Project selling is a value-added service that building products distributors can offer their customers that truly differentiates them from pure digital (online only) competitors. Who will sell the project of building moats for your company?

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  • Top Trends for 2018
  • When Good Distributors Do Bad Branding
  • Key Drivers for E-commerce Demand

Project selling – an area where there is room for simple, high-value improvements – stands out as one of the most critical and lucrative ways a distributor can create a value-added service component. Here’s a primer on how to develop project selling as a competitive moat and some important keys to success.

This article includes:

  • Helping Customers to Shop
  • Annuity from Follow-on Sales
  • Project Selling = Competitive Moat

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  • MDM-Baird Distribution Survey: Storms Stunt Distributor Growth
  • Distributors Up Search Marketing Efforts
  • Amazon Business: The Burning E-Platform

In part 1 of this MDM exclusive interview, Prentis Wilson, Vice President of Amazon Business, shared his thoughts on the value proposition of Amazon Business, its current focus and the polarized view many distributors and suppliers have for the company’s market position. In part 2, he discusses ways Amazon is appl;ying technology to streamline the procurement process for customers. A complete version of this interview is available on MDM’s new podcast series, Disrupting Distribution (see end of this article for how to subscribe to MDM’s podcast programs).

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  • MDM-Baird Distribution Survey: Storms Stunt Distributor Growth
  • Distributors Up Search Marketing Efforts
  • Amazon Business: The Burning E-Platform
As the lead analyst for Amazon Business at MDM, Ian Heller tries to discern the companys intentions and market performance. But Amazons plans for its B2B division as well as its results are murky, partly because the company doesnt say much about them especially the results.

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  • Top Trends for 2018
  • When Good Distributors Do Bad Branding
  • Key Drivers for E-commerce Demand

Modern Distribution Management's monthly Industrial Inflation Index measures a cross-section of industrial supplies.

This index includes:

  • Abrasives Products
  • Cutting Tools
  • Power Transmission Equipment
  • Fasteners
  • Valves, etc.
  • Power Tools
  • Material Handling Equipment
  • Belting
  • Hand Tools
  • Misc. Metal

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  • Distribution M&A Playbook, pt. 3: Integration Best Practices
  • Grainger’s Pricing Initiative, pt 2: The Quest for Optimization
  • Commentary: Harvey’s Stark Reminder on Disaster Planning
Business transformations are large-scale changes to your companys business capabilities and behaviors to create significant improvement in performance. This article using a case study of a distributor transforming their direct sales and customer service functions outlines the biggest challenges in business transformation projects and offers a structure to ensure their success.

This article includes:

  • Business Transformation Readiness
  • Scope Readiness
  • Decoding the business transformation lifecycle

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  • MDM-Baird Distribution Survey: Storms Stunt Distributor Growth
  • Distributors Up Search Marketing Efforts
  • Amazon Business: The Burning E-Platform

In part 1 of this MDM exclusive interview, Prentis Wilson, Vice President of Amazon Business, shares his thoughts on the value proposition of Amazon Business, its current focus and the polarized view many distributors and suppliers have for the company’s market position. A complete version of this interview will be available on MDM’s new podcast series, Disrupting Distribution.

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Not a subscriber? Subscribe below or learn more. Subscribers also have access to the following related articles:

  • MDM-Baird Distribution Survey: Storms Stunt Distributor Growth
  • Distributors Up Search Marketing Efforts
  • Amazon Business: The Burning E-Platform
counterfeit-boxes

The prevalence of counterfeit products has grown in recent years, as the Internet and a global marketplace have increased their accessibility. The impact goes beyond financial. In several sectors, serious safety risks come with counterfeit goods. This article examines the scope of the problem, as well as how distributors and manufacturers can work together to combat it.

This article includes:

  • The scope of the counterfeit problem
  • Risks associated with counterfeits
  • How distributors and manufacturers can work together against the problem

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  • Data Security Risks Grow
  • Why Online Marketing is Essential for Distributors
  • Global Competition on a Local Level
QA

Evan Rosen’s latest book, The Bounty Effect: 7 Steps to the Culture of Collaboration,addresses how companies can build an internal culture of collaboration, moving away from the traditional command-and-control setup to a collaborative approach to effectively compete in rapidly changing market.

In this interview, Rosen talks about:

  • Challenge distributors might face in building a culture of collaboration
  • Why it is critical to change how you think about your work force structure
  • Using technology to improve your results

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  • The Shifting Competitive Landscape
  • How to Counter Objections to CRM
  • Hiring in Distribution Complicated by Lack of Visibility, Shifting Needs
HR-Selection

As customers’ buying behaviors change, so too must distributors’ selling priorities. Mike Marks and Steve Deist of Indian River Consulting Group say that despite the challenges, radically re-organizing sales structure can create higher customer value and switching costs while improving margins.

This article includes:

  • How to assess total selling costs, as opposed to just transactional costs
  • Tips of overhauling a traditional sales structure
  • The value of a market-base model

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  • From Sales-Driven to Customer-Driven
  • New Definitions of Partnership
  • Bridging the Value Gap

Too many companies do not consider operations to be a source for innovation, but this area is ripe for developing innovative strategies for distributors, according to Karan Girotra, co-author of The Risk-Driven Business Model and professor of technology and operations management at the international business school INSEAD. Girotra recently spoke with Associate Editor April Nowicki about how to create a culture of questioning an existing business model, improving decision-making structure and empowering everyone to innovate.

This article includes:

  • How to change the decisions made in your company
  • Why to change those decisions
  • Innovative operations strategies for better management and return

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  • Commentary: The Trouble with Rebates
  • Who's My Coach? The Changing Role of Sales Managers
  • U.S. Economy: Out of 'Surviving' and on to 'Thriving'

The U.S. economy is well positioned for growth, as many of the economic indicators have recovered what was lost during the recession and more people are re-entering the labor force with better prospects for employment than just a few months ago.

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  • Commentary: The Trouble with Rebates
  • Who's My Coach? The Changing Role of Sales Managers
  • U.S. Economy: Out of 'Surviving' and on to 'Thriving'

With all the technology available to sales personnel, the nature of the sales position is changing drastically. This article examines some of the ways in which the role of the salesperson is changing, as well as ways to prepare a sales force for today's ever-changing environment.

This article includes:

  • Challenges of a more informed customer base
  • Why fast turnarounds are important across the entire transaction process
  • Recommendations for improved training of sales personnel

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  • Cost-Effective Channel Alignment
  • The Changing Role of the Distributor
  • Differentiate to Combat Disintermediation
disintermediation-redchainlink

Fear of disintermediation, or manufacturers bypassing distributors to sell directly to end customers, has grown in recent years, with increased adoption of e-commerce making such a move appear more feasible than in the past. As a result, distributors are faced with an increased need to prove their value to both manufacturers and customers or risk being viewed as simply an added cost in the chain.

This article examines the role distributors play in the supply chain and how they can approach the challenge of proving value to fight the threat of disintermediation, including results from MDMs survey on disintermediation, conducted in partnership with Grant Thornton.

This article includes:

  • How distributors add value to the supply chain
  • Areas with potential for differentiation
  • The importance of a transparent supply chain relationship

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  • Cost-Effective Channel Alignment
  • The Changing Role of the Distributor
  • The Changing Role of Sales Personnel

There is often a perception in sales that the smallest accounts are not worth the time and effort to obtain the small amount of sales they provide. In this article, Jonathan Bein of Real Results Marketing provides an overview of how realigning sales channels can help distributors benefit from these small customers.

This article includes:

  • How the multichannel approach benefits house accounts
  • The role of inside sales
  • Why e-commerce and direct marketing should play a significant role in the realignment

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  • Making Money with Small Customers
  • Measuring the Customer Experience
  • The Changing Role of Sales Personnel

Today's distribution industry is a different animal than a few decades ago. The article examines how distributors are adapting to new customer expectations.

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  • Making Money with Small Customers
  • Measuring the Customer Experience
  • The Changing Role of Sales Personnel

Modern Distribution Management's monthly Industrial Inflation Index measures a cross-section of industrial supplies.

This index includes:

  • Abrasives Products
  • Cutting Tools
  • Power Transmission Equipment
  • Fasteners
  • Valves, etc.
  • Power Tools
  • Material Handling Equipment
  • Belting
  • Hand Tools
  • Misc. Metal

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  • MDM 2Q14 Pricing Trends Report
  • MDM/Baird Survey: Distributors See Measured Growth in 2Q
  • The State of Analytics in Distribution

Robert W. Baird & Co., in partnership with Modern Distribution Management, conducted a survey of about 500 distributors and manufacturers to gauge business trends and the outlook for the distribution industry in diverse sectors. This article provides a summary of second-quarter results and distributor and manufacturer expectations for 2014.

This article includes:

  • Revenue, inventory and pricing expectations
  • Sector breakdown
  • Analysis of trends affecting sales and operating performance

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  • MDM Industrial Inflation Index
  • The State of Analytics in Distribution: 2014
  • The 2014 State of E-Commerce in Distribution

Sales and inventories data for wholesaler-distributors in May 2014.

This article includes:

  • Wholesale trade revenues for durable and nondurable goods in May 2014
  • Monthly inventories/sales ratio for the industry
  • Sales & inventory trends for durable and nondurable goods

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  • 2Q14 MDM-Baird Distribution Survey Results
  • 2Q14 MDM Pricing Trends Report
  • Building on Already Profitable Business
pricing-trends-generic

This report was formerly called the Inflation by Commodity Group Report.

This report is researched and produced by MDM editors. View the First Quarter 2014 here.

These product groups provide a snapshot of inflation trends based on the Producer Price Index from the U.S. Bureau of Labor Statistics. Second quarter 2013 pricing levels are compared with second quarter 2014 and first quarter 2014 with second quarter 2014.

To view this report, log-in and click on Download pdf below the product listing.

Not a subscriber? Subscribe today for immediate access.

Industrial

  • Abrasives
  • Adhesives & Sealants
  • Metal Cutting Machine Tools
  • Metal Forming Machine Tools
  • Pumps, Compressors, & Eqmt
  • Ind. Material Handling Eqmt
  • Rubber & Plastic Hose
  • Rubber & Plastic Belts & Belting
  • Ind. Rubber Products, nec
  • Metal Valves (not fluid power)
  • Personal Safety Equipment & Clothing
  • Steel Mill Products

Construction

  • Softwood Lumber
  • Hardwood Lumber
  • General Millwork
  • Gypsum Products
  • Hardboard, Particlebd, Fiberbd
  • Plywood
  • Plastic Construction Products
  • Wood Ties, Siding, Shingles,
  • Shakes

Electrical

  • Electrical Machinery & Eqmt
  • Electronic Components & Accs
  • Integrating and Measuring Instruments
  • Motors & Generators
  • Wiring Devices
  • Transformers & Power Regulators
  • Switchgear, Switchboard, etc., Eqmt
  • Communications & Related Eqmt
  • Electric Lamp Bulbs & Parts

Other Related Electrical

  • Lighting Fixtures
  • Nonferrous Wire & Cable
  • Fabricated Ferrous Wire & Cable

Power Transmission/Bearing

  • Mechanical Power Transmission Eqmt
  • Ball & Roller Bearings
  • Plain Bearings & Bushings
  • Speed Changers, Drives & Gears

Fluid Power

  • Fluid Power Eqmt
  • Fluid Power Valves
  • Fluid Power Hose/ Tube Fittings
  • Fluid Power Pumps & Parts
  • Fluid Power Actuators/ Accum/ Cylinders

Plastics

  • Plastic Resins & Materials
  • Plastic Products (Overall)

Fasteners

  • Nuts, Bolts, Screws, Rivets, Washers (overall)
  • Aircraft Fasteners
  • Externally Threaded Fasteners
  • Internally Threaded Fasteners
  • Nonthreaded Metal Fasteners

Hardware

  • Hardware (overall)
  • Builders’ Hardware

Tools

  • Hand & Edge Tools
  • Power-Driven Hand Tools
  • Tools, Dies, Jigs, Molds, Fixtures
  • Cutting Tools & Accs (overall)
  • Precision Measuring Tools
  • Small Cutting Tools

Gases/Welding

  • Industrial Gases
  • Welding Machinery/ Equipment

Paper

  • Pulp, Paper & Allied Products (overall)
  • Sanitary Paper Products
  • Boxes
  • Packaging Products from Plastic

HVACR/Plumbing

  • Air Cond. & Refrigeration Eqmt
  • Heating Eqmt
  • Plumbing Fixtures & Fittings

To view this report, log-in and click on Download pdf below the product listing.

SmallCustomers

There is often a perception in sales that the smallest accounts are not worth the time and effort to obtain the small amount of sales they provide. But a shift in how these customers are served can result in a significant improvement to the bottom line.

This article includes:

  • Three approaches for increasing revenue and margin while reducing cost with smaller customers
  • How to identify greater opportunity with existing customers
  • How to improve pricing strategy with small customers

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  • Redefining Competitive Advantage
  • Strategies for Private Label Success
  • Commentary: What Makes Your Company Stand Out?

Every year about this time we release our annual Wholesale Distribution Economic Trends Report and also produce a Mid-Year Economic Update Webcast. We may be far from the good old days, but most distributors I talk with are more than OK with 2014 so far.

This article includes:

  • How previous years' recovery is affecting today's economy
  • MDM's forecasted growth for 2014
  • Changes brought by shifts in investment levels

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  • Disruptive Technologies: The Rise of Robots in Distribution
  • Zandi: Economy to Pick Up Through 2015
  • Commentary: Dont Invest in Technology for Technologys Sake

Successfully measuring customer satisfaction can improve the customer-distributor relationship. This article examines some of the most popular metrics and discusses how to develop a strong customer feedback program that can help improve the customer relationship.

This article includes:

  • What metrics to track to find out what your customers want
  • Problems to avoid in implementing a customer feedback system
  • How to maximize benefits from the feedback you receive

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  • Commentary: Cutting to the Chase On Digitals Value Proposition
  • College Recruiting: Go Beyond Career Fairs
  • 2014 Economic Outlook: Building for the Future

The wholesale distribution industry continues to grow faster than the rest of the economy, and there are signs that this positive trend will continue, according to Economist Bridget Strand. Strand joined Tom Gale, president of Industrial Market Information, and Ranga Bodla, director of industry marketing for NetSuite, for the 2014 Mid-Year Economic Update.

This article includes:

  • Why one sector is projected to help stabilize more economic growth in 2014
  • Four things propelling the economy toward a more secure place
  • How a never-before-seen competitive landscape is shaping M&A

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  • The 2014 State of E-Commerce in Distribution, Part 2: The Multichannel Factor
  • College Recruiting: Go Beyond Career Fairs
  • How to Clear 2014's Economic Hurdles

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