Don’t Lose Your Humanity When You Go Digital
Its easy to fall into the trap of templated responses that sound very computerized instead of sounding very human.
Don’t Lose Your Humanity When You Go Digital Read More »
Articles
Lack of Vision Holding Distributors Back on Digital Innovation
Explore state-of-the-art innovation practices and make them your own, recommends Mark Dancer.
Lack of Vision Holding Distributors Back on Digital Innovation Read More »
How to Get Your Sales Team to Embrace E-commerce
Overcome common objections from the people most suspicious of a new platform.
How to Get Your Sales Team to Embrace E-commerce Read More »
How Distributors Can Leverage Their Unstructured Data
Unlock valuable business and customer insights to identify patterns and pinpoint supply-chain inefficiencies.
How Distributors Can Leverage Their Unstructured Data Read More »
Connecting Innovation, Technology & Distribution Value
Technology is just one aspect of a successful digital transformation process.
Connecting Innovation, Technology & Distribution Value Read More »
The 3 Ps of Outstanding Customer Experience
Devoting equal attention to product, process and people can help distributors create loyal brand promoters.
The 3 Ps of Outstanding Customer Experience Read More »
It Takes More Than Account Managers to Drive Sales and Profitability
The digital revolution has changed the way customers gather information and buy products.
It Takes More Than Account Managers to Drive Sales and Profitability Read More »
Digital Transformation Success Requires Baby Steps
First, identify common failures that keep distributors from succeeding.
Digital Transformation Success Requires Baby Steps Read More »
Announcing MDM’s 2019 Digital Innovator Award Winners
10 companies at the forefront of e-commerce and technology innovation.
Announcing MDM’s 2019 Digital Innovator Award Winners Read More »
Neutralizing the Amazon Threat
Amazon Business is thriving but its also vulnerable.
Neutralizing the Amazon Threat Read More »
To Differentiate Your Customers’ Online Experience, Change Your Product Descriptors
Distributors can benefit from breaking down products into the facets that define their digital DNA.
To Differentiate Your Customers’ Online Experience, Change Your Product Descriptors Read More »
3 Ways a Sustainable Supply Chain Can Benefit Distributors
Reduce costs, improve efficiency and increase competitiveness.
3 Ways a Sustainable Supply Chain Can Benefit Distributors Read More »
The Analytics of Operational Efficiency in Distribution
Distributors cannot generate high profit rates without high efficiency.
The Analytics of Operational Efficiency in Distribution Read More »
Increasingly Sophisticated AI is Enhancing Business Operations for Distributors
Smarter marketing and tailored customer preferences are among the benefits.
Increasingly Sophisticated AI is Enhancing Business Operations for Distributors Read More »
“What Percentage of Your Sales are Online?” is the Wrong Question to Ask
Meeting customer needs is the most important metric for distributors.
“What Percentage of Your Sales are Online?” is the Wrong Question to Ask Read More »
Identify and Act on Accounts That Eat Your Lunch
These high-volume, low-profit customers can put your company at risk.
Identify and Act on Accounts That Eat Your Lunch Read More »
MDM 2019 Market Leaders Submission Period Now Open
Submit your information to be considered among North Americas 150 largest industrial distributors.
MDM 2019 Market Leaders Submission Period Now Open Read More »
Amazon Raises the Bar… Again
Prime one-day shipping slated for $800-million investment in Q2.
Amazon Raises the Bar… Again Read More »
How Distributors Can Retain Top Talent for the Long Haul
Four strategies to prioritize employee happiness (and retention).
How Distributors Can Retain Top Talent for the Long Haul Read More »
