March 25 2020
COVID-19: Distributors Work to Keep Pace with Demand
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Distributors are responding to customer concerns and increased demand on staff in a variety of ways, including limiting new business to meet existing customer demand; open communication on shortages and supplier allocations, and discouraging panic by not accepting returns beyond normal usage patterns. Face the crisis with a sense of flexibility and resilience, experts say.
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After helping to carry several product lines through three consecutive record sales years, 28-year-old Ryan Boyd is tasked with running a team of trainers to build and scale the companys internal training tactics, including e-learning and in-person programs.
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Known for his engaged and strategic perspective and strong leadership qualities, the 37-year-old Florian Ostendarp is leading the charge to automate as many processes as possible for the distribution company. Already about 80% of purchase orders are automatically processed and 67% of order confirmations are completely electronic.
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The 43-year-old Mike Butler prioritizes continual learning and growth and is focused on streamlining the distributors contract tool program down from more than 300 options to a select few that work best for specific industries and applications.
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Through his AI-driven company proton.ai, 23-year-old Benj Cohen is creating digital capabilities targeted specifically for the needs of the distribution market with the goal of enabling reps to make more orders not just take them.
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Thanks to 29-year-old Tony Moores quest for continuous learning, Engineered Specialty Products has an incentive program that has increased productivity and improved efficiency in the warehouse.
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Modern Distribution Management's monthly Industrial Inflation Index measures a cross-section of industrial supplies.
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Wholesale revenues, inventories and ratios from January 2020.
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This is the PDF of this issue of Modern Distribution Management.
What poses the greatest threat to the master distributor model? Ask two of the master distributors featured in the latest issue of MDM Premium and they will share a similar response. Driven by factors such as increasing consolidation and the emergence of e-commerce marketplaces, homogenization and commoditization threaten to strip away the uniqueness of individual master distributors, disrupting their ability to invest in customer service and brand differentiation. Of course, master distributors don’t operate in a vacuum. The same issues they face are felt by the distributors they serve. That theme is reflected throughout this issue of MDM Premium. Our other two features — a Q&A with Cook & Boardman CEO Darrin Anderson and a feature on five emerging job roles in distribution — provide insight on specific actions distributors are taking to keep up with the pace of overall industry transformation.
Are you a subscriber? Simply log-in to view this issue.
- Premium
Distributors are responding to customer concerns and increased demand on staff in a variety of ways, including limiting new business to meet existing customer demand; open communication on shortages and supplier allocations, and discouraging panic by not accepting returns beyond normal usage patterns. Face the crisis with a sense of flexibility and resilience, experts say.
- Articles
- Premium
After helping to carry several product lines through three consecutive record sales years, 28-year-old Ryan Boyd is tasked with running a team of trainers to build and scale the companys internal training tactics, including e-learning and in-person programs.
Subscribers should log-in to read this article.
- Premium
Known for his engaged and strategic perspective and strong leadership qualities, the 37-year-old Florian Ostendarp is leading the charge to automate as many processes as possible for the distribution company. Already about 80% of purchase orders are automatically processed and 67% of order confirmations are completely electronic.
Subscribers should log-in to read this article.
- Premium
The 43-year-old Mike Butler prioritizes continual learning and growth and is focused on streamlining the distributors contract tool program down from more than 300 options to a select few that work best for specific industries and applications.
Subscribers should log-in to read this article.
- Premium
Through his AI-driven company proton.ai, 23-year-old Benj Cohen is creating digital capabilities targeted specifically for the needs of the distribution market with the goal of enabling reps to make more orders not just take them.
Subscribers should log-in to read this article.
- Premium
Thanks to 29-year-old Tony Moores quest for continuous learning, Engineered Specialty Products has an incentive program that has increased productivity and improved efficiency in the warehouse.
Subscribers should log-in to read this article.
- Premium
Modern Distribution Management's monthly Industrial Inflation Index measures a cross-section of industrial supplies.
Subscribers should log-in to read this article.
- Premium
Wholesale revenues, inventories and ratios from January 2020.
- Premium
This is the PDF of this issue of Modern Distribution Management.
What poses the greatest threat to the master distributor model? Ask two of the master distributors featured in the latest issue of MDM Premium and they will share a similar response. Driven by factors such as increasing consolidation and the emergence of e-commerce marketplaces, homogenization and commoditization threaten to strip away the uniqueness of individual master distributors, disrupting their ability to invest in customer service and brand differentiation. Of course, master distributors don’t operate in a vacuum. The same issues they face are felt by the distributors they serve. That theme is reflected throughout this issue of MDM Premium. Our other two features — a Q&A with Cook & Boardman CEO Darrin Anderson and a feature on five emerging job roles in distribution — provide insight on specific actions distributors are taking to keep up with the pace of overall industry transformation.
Are you a subscriber? Simply log-in to view this issue.
