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ADs e-commerce services, which became available for its industrial division in January and launches in early December for its electrical and plumbing, PVF and HVAC (PHCP) divisions, gives member companies access to fully attributed data and can help level the playing field for small and mid-sized distributors.

This article includes:

  • Overview of what distributor customers want
  • Tips to build a digital branch
  • How the need for e-commerce is growing

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  • 2016 State of Distributor Marketing: Top Performers Shift to Online
  • Use Tech to Work Smarter, Not Harder
  • Making the Case for Mobile

Distributors must evolve to keep customers and differentiate from competitors.

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  • Increase ROI from Existing Technology
  • Differentiate with Strategic Marketing
  • Customer Engagement: Dont Be Amazon

Distributors must invest strategically in talent and technology to differentiate.

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  • Fostering a Culture of Innovation
  • Industry 4.0: Technology-Driven Change
  • 2016 Distribution Remodel: Deepen Talent Development

This article is part of MDM's 2016 Distribution Trends Special Issue. It provides a quick look at key trends affecting the HVACR/plumbing distribution sector.

The annual feature was researched and written by MDM based on interviews with dozens of distributors, industry experts and manufacturers. MDM also conducted a survey of its readers to uncover the trends outlined in this issue.

The full special issue is available to download in PDF format to MDM Premium subscribers. Subscribe below for full access. Or log-in if you are already a subscriber.

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