Market forces have changed how customers interact with your businesses. Whether it’s because of COVID-19, Amazon, or something else doesn’t really matter. What matters is that, now more than ever, customer experience is a key differentiator between you and your competitors.
This disruption of traditional B2B transactions has created a mandate for digitization upon the moment of order capture. After all, digital transformation is a proven way to reduce costs, sell more, and proactively spend more time with customers.
Download this free paper to learn more and see how Honeywell and Graybar turned their customer experience into a competitive advantage.
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