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Major deals by Grainger and Home Depot may signal a shifting M&A landscape.

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E-commerce remains a priority for Grainger, as sales through online channels continue to grow. Paul Miller, vice president of global e-commerce, customer information and innovation for Grainger, spoke with Editor Jenel Stelton-Holtmeier at the 2015 Grainger Show, a trade show for Graingers employees, customers and suppliers. Miller discussed how the $10 billion distributor is addressing data challenges that come from having such a broad portfolio and how it is trying to streamline the process for customers.

This article includes:

  • E-commerce challenges
  • Improving search functions
  • Usability across platforms

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  • Use & Abuse of Customer Profitability Analytics
  • Overcoming a Technology Deficit
  • Forecast: Continued Growth in 2015

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