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MDM President Ian Heller has had the honor of serving as a VP for four large, publicly held distributors and has presented to various boards of directors, private equity investors, CEOs and so forth. As a result, he has had the opportunity to learn by trial and error the best ways of presenting to senior executives.

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Distributors can grow their companies through disciplined focus on a small number of metrics. In particular, controlling operating expenses is a consistent indicator of steady growth, closely followed by a healthy gross margin. A necessary first step, however, is rigorous statistical benchmarking to find out where your company currently stands in its industry sector.

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Digital technologies have opened the door for distribution leaders to achieve dramatic improvements in productivity and create compelling customer experiences. Many leaders are leveraging digital tools as a foundation for continuous improvement and some are hoping to go much further by innovating the traditional distributor business model. Either way, the adoption of digital tools is prompting leaders to focus on strengthening their companys abilities to remain competitive and lead.

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