Eric Smith, Author at Modern Distribution Management - Page 50 of 67
Posts By Eric Smith
customer-service

Customers today demand more services, and distributors need to evaluate what they offer – and at what cost. This article examines the drivers behind these changing customer expectations and steps a distributor can take to give customers what they want while remaining profitable.

This article includes:

  • ‘Amazonification of the supply chain’
  • Which services to add?
  • Create services as a line-Item charge

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  • Distribution M&A Playbook, pt. 2: The 8 Fatal Flaws in M&A
  • Top Trends for 2017
  • MDM Interview: Watsco Aims for ‘Bigger, Better, Faster’
Watsco_Interview

Miami, FL-based HVACR distributor Watsco Inc. has invested millions of dollars in technology in recent years – from business intelligence to mobile apps to IT personnel. And the company is reaping numerous benefits, including $4.2 billion in annual sales and second place on MDM’s 2017 list of the Top 10 HVACR & Plumbing Distributors. Following a solid second quarter, President A.J. Nahmad and Senior Vice President Barry Logan spoke with MDM Associate Editor Eric Smith about Watsco’s technology focus.

This article includes:

  • Watsco's increased technology spend
  • Balancing people, process and technology to grow in sync
  • Creating a culture where technology is a priority

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  • MDM-Baird Distribution Survey: ‘Good, Not Great’
  • Top Trends for 2017
  • Commentary: What are you doing to make distribution ‘sexy?’
2Q2017_MDM_Baird_Survey

Robert W. Baird & Co., in partnership with Modern Distribution Management, conducted a survey of more than 500 distributors and manufacturers to gauge business trends and the outlook for the distribution industry in diverse sectors. Here is a summary of second-quarter 2017 results and distributor and manufacturer expectations for third quarter and the rest of the year.

This article includes:

  • Second-quarter revenue & pricing trends for wholesale distribution
  • Revenue forecasts for third quarter & 2017
  • Sector-specific trends for 19 sectors
  • Inventory levels
  • Economic outlook for 2017

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  • Distribution M&A Playbook, pt. 1: Unlocking Shareholder Value
  • Tools to Capitalize on Internet of Things
  • Amazon Elevates ‘Right-Now’ Expectations

Business owner confidence reached a post-recession zenith in the months following the 2016 presidential election. Unfortunately, the confidence that dominated headlines hasn’t resulted in any real economic improvement. To quote a recent New York Times article, “Confidence Boomed After the Election. The Economy Hasn’t.,” Trump’s economy during the first six months of 2017 “looks an awful lot like the Obama economy.” Slow, steady growth.

This article includes:

  • Does a dip in CEO Confidence mean the economy will follow suit?
  • Why your approach to business shouldn’t change with the news
  • The importance of working on your business vs. working in your business

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  • Culture as a Competitive Advantage
  • Amazon Elevates ‘Right-Now’ Expectations
  • Data Redefines Channel Roles

Finding a culturally aligned partner in a merger or acquisition is as important as finding a deal that makes financial or geographic sense. This article shows why a distributor should examine its counterpart’s culture before engaging in M&A and how to measure it before inking the deal.

This article includes:

  • Culture ‘at least as important’
  •  How to quantify culture
  • Culture’s role in a smooth integration

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Not a subscriber? Subscribe below or learn more. Subscribers also have access to the following related articles:

  • Culture as a Competitive Advantage
  • Amazon Elevates ‘Right-Now’ Expectations
  • Data Redefines Channel Roles

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