February 2020 - Page 4 of 5 - Modern Distribution Management

February 2020

Martin Supply’s Doug Ruggles on the Secret to Family-Owned Success

While this privately held industrial supplier with more than 300 employees may not be a Harvard Business School case study in management structure, the three-brother leadership team has managed to buck the odds of many third-generation businesses by nurturing an entrepreneurial culture in an 85-year-old company. Listen to Doug Ruggles share whats worked to drive growth with a customer-centric solutions approach, with host Tom Gale.

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Why You Should Consider Differentiated Service Levels to Grow Margin

Under-investing in customer-facing resources and tools can erode a distributors value, says management consultant Andrew Horvath. However, he cautions that being all things to all customers is often an expensive and inefficient approach. Successful distributors differentiate commercial service levels (CSLs) based on customer need and value, Horvath says.

Why You Should Consider Differentiated Service Levels to Grow Margin Read More »

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