March 2013 - Page 5 of 6 - Modern Distribution Management

March 2013

How to Get Customers to Fight for You

Tim Underhill of Underhill & Associates says distributors often struggle with proving value to their customers. He provides best practices on implementing a formal system that can help retain and get more business from existing customers.

Customers are willing to pay more when they recognize value beyond the short-term. For example, manufacturers have done a good job providing data on the dollar impact of buying energy-efficient light bulbs, including the new bulb’s life expectancy and wattage, says Tim Underhill, president of Underhill & Associates.

The price can be several times that of an incandescent. But their …

How to Get Customers to Fight for You Read More »

The Impact of the MSC Industrial Supply-Barnes Deal

In February, MSC Industrial Direct Co. (NYSE: MSM) announced plans to buy Barnes Distribution North America, which has a footprint throughout the U.S. and Canada. This article takes a look at the impact of the deal, both on the individual companies and on the industrial distribution landscape.

MRO distributor MSC Industrial Direct Co. Inc., Melville, NY, has agreed to acquire the North American distribution business of the Barnes Group Inc., for $550 million. The acquisition, which is expected to close in late March or early April, will add fasteners and other high-margin consumable products and services to MSC’s portfolio. MSC also gains Barnes’ vendor managed inventory solution.

The deal does not include the Associated Spring Raymond portion of Barnes Distribution North America.

The transaction will contribute to MSC’s goal of reaching $4 billion in revenues by 2016, according to MSC President and CEO Erik Gershwind.

Deal Drivers
“Barnes Distribution North America brings to MSC a complete vendor-managed inventory solution, which strengthens MSC’s value proposition to its customer base,” says Tom Lange, managing director and head of Robert W. Baird & Co.’s Distribution Group, which advised Barnes Group on the divestiture.

“Second, Barnes Distribution and MSC have …

The Impact of the MSC Industrial Supply-Barnes Deal Read More »

Minding the Gap Between Data & Action

Business intelligence does not necessarily translate into executive intelligence, and often the gap between the two is large, according to Indian River Consulting Group’s Mike Marks. Marks recently spoke about that “reality gap” and how to overcome it in a recent MDM Webcast, The Link Between Business Intelligence and Profitability, available at mdm.com/business-intelligence.

When it comes to distribution technologies, a lot of attention is frequently paid to the latest and greatest, such as e-commerce and mobile.

While these may pay off for distributors in the long run, the most immediate return on investment may come from technologies that have been around for a while – solutions that help distributors profit from the data already in their systems. Still, business intelligence does not necessarily translate…

Minding the Gap Between Data & Action Read More »

Customer Intimacy is Operational Excellence

The following is an excerpt of Brent Grover’s latest distribution management book, The Little Black Book of Strategic Planning for Distributors, published by Modern Distribution Management. In this article, Grover argues that distributors need to focus both on operational excellence and customer intimacy, rather than choosing one over the other.

In The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market, authors Michael Treacy and Fred Wiersema adapted the three Michael Porter strategies into a choice of customer intimacy, operational excellence or product leadership. If you agree that product leadership isn’t a viable option for most distributors, the authors leave distributors with two alternatives: operational excellence or customer intimacy. In the following paragraphs I will argue for a third option.

Strategic choice No. 1 in The Discipline of Market Leaders is operational excellence, keeping costs down …

Customer Intimacy is Operational Excellence Read More »

Download this Issue in PDF: March 10, 2013

This is the PDF of this issue of Modern Distribution Management.

Table of Contents:

  • Behind the Deal: MSC Industrial Supply & Barnes Distribution
  • Commentary: Talent is the Biggest Differentiator
  • How to Get Customers to Fight for You
  • The Gap Between Data & Action

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Download this Issue in PDF: March 10, 2013 Read More »

Commentary: This Year, Talent is the Biggest Differentiator

So far 2013 has been somewhat turbulent. M&A activity has continued (MSC’s planned acquisition of Barnes, for example), as does overall economic/market uncertainty. It provides distribution executives with some choices to make about priorities and where to invest in initiatives that will produce the best return in 2013.

That’s the fancy way of posing the question: “How do we protect the revenue we have, and where are we going to…

Commentary: This Year, Talent is the Biggest Differentiator Read More »

Saint-Gobain Performance Plastics Acquires Applied Bioprocess Containers

The purchase strengthens Saint-Gobain’s fluid transfer components portfolio.

Saint-Gobain Performance Plastics Acquires Applied Bioprocess Containers Read More »

Looking for Qualified Talent? Consider Industrial Distribution Programs

Schools are one option for distributors looking for candidates with industry interest and experience.

Looking for Qualified Talent? Consider Industrial Distribution Programs Read More »

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