2012 - Page 69 of 73 - Modern Distribution Management

2012

Global Markets Are Not Just for Large Companies Anymore

With the U.S. economy still struggling to fully recover and global markets more accessible than ever, more companies are exploring expanding their businesses across borders. Global business development expert and author Mona Pearl recently spoke with MDM about why this is an important trend, how middle-market companies should approach such a task and how to overcome some common mistakes made along the way.

Middle-market companies face a unique set of challenges in an increasingly global business environment. They don’t have the same resources available to them as large multinational corporations, yet when looking to expand, they’re finding the need to compete on that same global stage.

“It’s really not an option if they want to keep being in business. Nothing is going back to where it was,” says Mona Pearl, a global business development expert and author of Grow Globally: Opportunities for Your Middle-Market Company Around the World. 

“It’s going to be…

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Commentary: Customer Service Lessons: ‘Moments of Truth’

It has been a valuable lesson for my company in what longtime sales and marketing consultant Peg Fisher called a “moment of truth.” In one of her many articles in MDM, she outlined how customer service consists of a series of ‘moments of truth’ customers experience with your company. Every person has the ability to make a positive impact on customer relations. This includes the way the telephone is answered, the use of voicemail, email, error-free orders, accurate billings, realistic promises made and kept, the integrity of information provided, and extends to vendors who directly or indirectly touch the customer…..

Commentary: Customer Service Lessons: ‘Moments of Truth’ Read More »

Download This Issue in pdf: Jan. 25, 2012

This is the PDF of this issue of Modern Distribution Management.

Table of Contents:

  • 4Q11 MDM-Baird Distribution Survey
  • Commentary: Customer Service Lessons
  • Interview: Rexel’s Service Model in U.S. Capitalizes on New Markets
  • Global Markets Not Just for Large Companies Anymore

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