May 2012

Inside sales can be a powerful source of growth, especially when integrated with field sales, e-commerce and direct response marketing. This article provides a snapshot of how distributors who responded to a recent MDM survey use inside salespeople and call centers. A notable finding: Nearly half of respondents said that their inside sales reps proactively sell less than 10 percent of the time. The authors argue that this needs to change.

While social media and e-commerce are gathering increasing attention among distributors, some of the most successful have utilized call centers to support effective inside sales as part of an integrated multi-channel offering. However, in a recent MDM survey, the vast majority of distributors have limited inside sales functions or outbound-only telephone sales (see Figure 1) in large part because they may not understand the power of inside sales by itself or in conjunction with field sales, e-commerce and direct response marketing.

For many, inside sales involves ordering, technical support, returns handling and credit management. Rarely does it involve …

In the recent MDM Webcast, Selling for Profit: Turbocharge Your Profit Growth through Market Development and Sales Management, Jonathan Byrnes, senior lecturer at MIT and author of “Islands of Profit in a Sea of Red Ink,” said companies must find a unique value proposition that provides the right value to the right customers at the right time instead of trying to be everything to everyone. Here’s a summary of the webcast, now available on-demand or on DVD at www.mdm.com/sellingforprofit.

Is your value proposition so strong that after trying your service three times, new customers will be hooked for life? Is it something that will have them viewing you as a partner rather than just another vendor?

Jonathan Byrnes, senior lecturer at MIT, posed these questions to attendees of the recent MDM Webcast, Selling for Profit: Turbocharge Your Profit Growth through Market Development and Sales Management. If you answered no, you might want to …