|
March 10, 2005
Customer-Focused HR
Technology is only as good as the people behind it
By Jeff Turner
The marketing department focuses on communicating benefits to the customer. Call centers focus on how to best help the customer. Inventory management focuses on speeding order fulfillment for the customer. Shouldn’t it follow that human resources focus on the customer, too? One breed of HR does. It’s called "customer-centric HR," and it defines HR and how it functions in terms of the customer.
Subscribers: click here for the full story
Non-Subscribers: click here to subscribe
Purchase Entire Issue (PDF Format)
|
